Refund & Cancellation Policy
This policy applies to every purchase billed by Avangate Hospitality Services FZE (“Avangate”, “we”, “us”) on the websites we operate, including dubairentals.com, dubaidirectory.com, uaelaw.ai, saudi-law.ai, qatarlaw.ai, kuwaitlaw.ai, egyptlaw.ai and moroccolaw.ai. Where a website shows more specific cancellation terms at checkout, those terms apply to that purchase.
Wrong, duplicate or unrecognised charge? Email info@avangate.tech or use the support form with the date, amount and the email you used. Duplicate and mistaken charges are refunded in full, no questions asked.
1. Subscriptions (e.g. Legal Network “Pro” plans)
- You can cancel at any time from your account settings or by emailing us. Cancellation stops future renewals; you keep access until the end of the period you have already paid for.
- First purchase: if you are not satisfied, request a full refund within 14 days of your first payment and we will refund it in full.
- Renewals: we send a reminder before annual renewals. If a renewal was charged and you did not intend it, contact us within 7 days of the charge and we will refund it in full, provided the plan has not been substantially used in that period.
- Apart from the above, subscription fees are non-refundable for partial periods, unless required by law.
2. Travel bookings (hotels, flights, car rental)
- Bookings are subject to the supplier's fare or rate rules displayed before you pay (for example “free cancellation until …”, “non-refundable rate”, airline fare conditions). Those rules decide whether a cancellation is refundable and any fee that applies.
- To cancel or change a booking, use the manage-booking link in your confirmation email or contact us. Where the supplier allows a refund we will process it back to your card promptly after the supplier confirms.
- If we or the supplier cannot deliver what you booked, you receive a full refund or an equivalent alternative of your choice.
3. Directory listings, promotions and one-off services
- Paid listings, featured placements and similar promotions can be cancelled for a full refund before they go live. Once live, fees are non-refundable for the period purchased, except where we fail to deliver the service described.
- One-off services (setup, data, custom work) are refundable in full until work has started, and pro-rata for undelivered parts afterwards.
4. How refunds are paid
- Refunds go back to the original payment method. We do not pay refunds to a different card or account.
- We issue approved refunds within 5 business days. Your bank or card issuer may take a further 5–10 business days to show the credit on your statement.
- Refunds are made in the currency of the original charge; any difference caused by exchange rates or your bank's fees is outside our control.
5. Chargebacks
Please contact us before opening a dispute with your bank — we resolve almost every issue faster than a chargeback and without freezing your account. Where a chargeback is raised for a service that was delivered as described, we will provide the evidence to your bank and may suspend the related account until it is resolved.
6. Your statutory rights
Nothing in this policy limits rights you have under the consumer-protection laws of the UAE or of your country of residence that cannot be excluded by agreement.
7. Contact
Avangate Hospitality Services FZE · Al Shmookh Business Center M 1003, UAQ Free Trade Zone Authority, PO Box 7072, Umm Al Quwain, United Arab Emirates · info@avangate.tech · Support page · Support hours Monday–Friday 09:00–18:00 GST (UTC+4).